Last Updated: 07/01/2025

1. Introduction​

Welcome to Open Source IT Solutions. We value your priva​cy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.opensourceitsolutions.co.uk, or use our services.

2. Who We Are

Open Source IT Solutions (“we”, “our”, “us”) is the data controller of your personal information. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: [email protected]
• Phone: 01455 377590
• Address: Lutterworth, Leicestershire

3. What Data We Collect

We may collect and process the following types of data about you:

3.1 Personal Data

• Name
• Email address
• Phone number
• Address
• Payment details (if applicable)

3.2 Non-Personal Data

• IP address
• Browser type and version
• Time zone settings
• Device information
• Cookies and usage data

4. How We Use Your Data

We use your data for the following purposes:

• To provide and improve our services.
• To respond to your inquiries and support requests.
• To process transactions.
• To comply with legal obligations.
• To analyze website usage and improve our website's functionality.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill our obligations to you.
• Consent: Where you have explicitly agreed to our processing.
• Legitimate Interests: To improve our services and ensure website security.
• Legal Compliance: To meet legal obligations.

6. How We Share Your Data

We do not sell or trade your data. However, we may share your data with trusted third parties, including:

• Service providers (e.g., payment processors, email service providers).
• Legal or regulatory authorities when required by law.
• Business partners for joint projects (only when necessary).

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to Access: Request access to your data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data (“Right to be Forgotten”).
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Request transfer of your data to you or another service.
• Right to Object: Object to data processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at [email protected].

8. Cookies

We use cookies to enhance your experience on our website. Cookies help us understand website usage, improve functionality, and deliver tailored content.

For more details, see our Cookie Policy.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements.

10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: 01455 377590
• Address: Lutterworth, Leicestershire
  

14. Complaints

If you are not satisfied with our response to your data protection queries, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

End of Privacy Policy